Common purchase queries answered
Orders and Shipping
Due to the huge range of products we offer delivery times vary widely. We will confirm delivery on receipt of your order.
You will be asked to create an account on your first order.
If you need to change your shipping address please email us with your new details and order reference and we will do our best to update your order.
We use Stripe as our payment system and details of your transactions will be stored securely in their systems and not on our website.
We ship to the UK and Ireland currently.
If you need to swap an item
Returns and Exchanges
Please refer to our terms & conditions page for full details of our returns policy.
If you believe the wrong item has been delivered please contact our sales team with your order reference and details of the item you have received.
Please check all items for damage within 48 hours of arrival. If they have been damaged please contact us immediately with your order reference and details of the damage. If possible please take photos so we can deal with the matter promptly for you.
If you need csutomer assistance please email sales@cateringequipdepot.co.uk
Please contact us with your new address and order reference number and we will do our best to update your shipping address.
For cancellations please refer to our terms and conditions page. For changes to your order please contact sales@cateringequipdepot.co.uk