This website is owned by Catering Equipment Depot Ltd, and you can find us registered at Unit 4(9) Hilltop Commercial Centre, Houghley Lanem Leeds, LS13 2DN. We are a fully registered company, our number is No 13033094

Business to Business

Catering Equipment Depot Ltd are suppliers of catering equipment and services to commercial customers and all sales are considered a business to business contract.

Stock availability

We try as hard as possible to let you know the availability of an item on the website. However, there may be an occasion when a product is not available and this is not reflected on the site. If this is the case, we will get in touch with you as soon as possible to resolve the issue and discuss an alternative solution, i.e. when it will be back in stock, a similarly like for like product or simply refund your order.

Suitability of the Goods

Goods are not supplied on a trial basis. It is your responsibility to ensure that the goods that you order are suitable for your requirements and the purpose for which you intend to use them before you place your order. It is your responsibility to ensure that services including drainage and all power supplies and connections are appropriate for the goods supplied and that the water softeners are fitted in hard water areas. All gas-powered units must be fitted by a GAS SAFE approved technician and all electrical goods by a qualified technician. Catering Equipment Depot Ltd will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.

We take all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate. Full detailed specifications and further advice are available on request.

You must not use, fit or install any damaged or incorrectly supplied goods whether notified to us or not. If you do, you will be deemed to have accepted the goods and Catering Equipment Depot Ltd will accept no further responsibility in relation to such goods.

Payments

All transactions on the Catering Equipment Depot Ltd website go through STRIPE merchant gateway. None of your payment details are stored on the website, so that your information is kept extra safe.

Card payments will show as “Catering Equipment Depot Ltd”

Website information

We endeavour to make all the product information on this website as accurate as possible. However, you may find that the dimensions, colours and features may very occasionally differ once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the real product, there can be a difference for varying reasons such as product re-development and manufacturing methods. Catering Equipment Depot Ltd is not liable for any inaccuracies.

How can you use information on the site?

All images, videos, text and materials belong to Catering Equipment Depot Ltd and our suppliers. You are able to view, print, copy and distribute content published by the Catering Equipment Depot Ltd website, so long as you acknowledge and agree to:

1. using the information for your own, non-commercial purposes
2. crediting all copyrighted material to Catering Equipment Depot Ltd or the respective supplier

Please bear in mind that the information published on this website can be changed or withdrawn at any moment and that Catering Equipment Depot Ltd is not liable for any inaccurate information.

No person or computer is permitted to bypass any technical protections that we institute, or access, use or scrape the website by any automated means unless you are a search engine crawling the Website for the sole purpose of creating a publicly accessible search index.

Warranties and Liability

If you come across any faults or issues with your product after you have purchased it, your first port of call should be the comprehensive user manuals that we provide. You can also contact the manufacturer directly or get in touch with Catering Equipment Depot Ltd if the troubleshooting guides offer no solutions.

If your item requires a warranty call, please follow our warranty procedure detailed with your purchase. For more information about warranties, please read our warranty information page.

In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Catering Equipment Depot Ltd will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.

Catering Equipment Depot Ltd’s product warranty stated on the website product page, order confirmation email and invoice email override any warranty details printed in a manufacturers brochure or found on any other external media including but not limited to a product manufacturers website or brochure.

We reserve the right to take a debit or credit card or other type of payment in advance of arranging a warranty service call. The payment will be refunded if the fault is covered by the manufacturer’s warranty but will be retained if the product fault or defect is not covered. Examples of exclusions include, but are not limited to; incorrect installation, damage, misuse or lack of maintenance including descaling and cleaning.

Catering Equipment Depot Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defected unit. It is the customers responsibility to plan and prepare for such instances.

The Customer agrees that Catering Equipment Depot Ltd will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Catering Equipment Depot Ltd will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this agreement shall exclude Catering Equipment Depot Ltd statutory liability for injury or death.

Parts only warranty

A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineer’s report sent back to ourselves, which we will then forward onto the product manufacturer. Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.

For equipment installed into a mobile catering unit, a non mainland UK premises or an offshore site will invalidate the standard manufacturers warranty stated on our product pages within this website. In some instances the manufacturers warranty may be limited to a parts only warranty. Please call our office for further information.

Back to base warranty

Customers must arrange for any faulty unit(s) to be returned to the manufacturer for repair when the items are covered by a back-to-base warranty. Please ensure that the item(s) are well packaged as neither Catering Equipment Depot Ltd nor the manufacturer will accept any responsibility for any loss or damage caused due to poor packaging when the item is in transit.

For all Robot Coupe goods ordered we will make the necessary arrangements for faulty items to be returned to the manufacturer for repair where the items are covered by a manufacturers back-to-base warranty.

Please contact Catering Equipment Depot Ltd to obtain a returns number for your package from the manufacturer. You will need to complete our warranty request form, which requires your signature and an original invoice number. This can be downloaded here (warranty form).

Comments and Feedback

We love to hear your feedback and comments and we are very open to any suggestions you may have. Any comments or feedback that are submitted to Catering Equipment Depot Ltd will be dealt with as soon as possible. Please note that once submitted, it becomes part of Catering Equipment Depot Ltd property and will not be treated as confidential.

3rd party websites

To give you the greatest possible information about a product, we link to 3rd party websites throughout the site. However, Catering Equipment Depot Ltd is not responsible for and does not endorse the content that is published on these websites.

Contact for web queries

If you’d like any further clarification on the terms above, please feel free to email enquiries@cateringequipdepot.co.uk 

Delivery

We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on the website. However, Catering Equipment Depot Ltd is not liable for any delays.

Delivery will be to kerbside only unless prior arrangements have been made. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.

Deliveries take place between the hours of 8am-6pm Monday to Friday.

For large items the chosen delivery address must be accessible by an 18 ton lorry, please contact Catering Equipment Depot Ltd if your site has any access restrictions. Failure to disclose such information may result in extra costs being incurred by a failed/aborted delivery.

When a product is delivered to you, the first thing you must do is inspect the goods for any damage. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as ‘Damaged’. Once signed as damaged, you must report the damage to Catering Equipment Depot Ltd in writing within 24 hours to make a claim. If an item has been installed this would deem the product being accepted by the customer and claims for damages may also be rejected. 

The buyer must inspect the received goods immediately upon delivery for possible deviations with what has been agreed on. Any complaints regarding the delivered goods must be submitted to Catering Appliance Superstore in writing within 24 hours of delivery. After the expiration of the terms, the delivery shall be deemed irrevocably and unconditionally accepted by the buyer.

Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc…). Collection and disposal of old units can be selected on a number of our products, in such cases where this service has been requested you must ensure that the items have been unplugged, disconnected, emptied and made ready for collection outside of the premises. If the collection fails, you will still be invoiced the full amount and further collection charges may apply should you wish to rearrange the collection and disposal.

We will charge a redelivery fee if no one is available on site to take delivery of the goods.

A 25% restocking fee of the items value will be charged if delivery fails due to any of the points above, or if the product is returned and is not faulty. Please note that once an order has been placed and despatched the restocking fee will still apply.

Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.

Customised / made to order goods

When customised or bespoke goods are ordered we will not accept ANY returns. You are responsible for ordering suitable goods for your requirements. If however the goods are damaged, you may be able to make a claim against the manufacturer or supplier if you have inspected and signed the goods as damaged upon delivery. No claims against damage will be accepted if you have signed for goods without indicating any damage.

Price Match Guarantee

Please call us on the number at the top of our website to Price Match a product you have seen elsewhere.

Terms:

1. The Price Match Guarantee is only available on products that display the Price Match Guarantee mark
2. Only products ordered for UK mainland delivery qualify for the Price Match Guarantee
3. The competitor product must be identical to the product offered by Catering Equipment Depot Ltd 
4. The product must be in stock, ready to be shipped and in new condition from the competitor
5. The competitor must be based in the UK
6. Our Price Match Guarantee excludes marketplaces such as Amazon or eBay
7. We cannot price match after the product has been ordered. The price match must be negotiated before the order is placed
8. We promise to match the price of the product. Any additional services such as delivery costs are excluded from our guarantee
9. Our Price Match Guarantee is valid for 24 hours
10. No other special offers, vouchers or promotions can be used alongside a product which is Price Match Guaranteed

Returns

Goods sold in the UK mainland may be returned at the customers own cost for a refund providing the product(s) are unused and in their original packaging (this includes any laser film). This excludes customised / made to ordered goods (See above). The restocking charge for returned items is 25% of the full invoiced amount. No goods are accepted for return after 14 days.

Please note, once an order has been placed and despatched the 25% restocking fee will still apply.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

Retention of Title

Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to Catering Equipment Depot Ltd. Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.

Until such time all sums due to Catering Equipment Depot Ltd re have been paid in full you will at Catering Equipment Depot Ltd request deliver up the goods and you acknowledge that Catering Equipment Depot Ltd will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods.

Contact us

We’d love to hear from you. If you’d like to get in touch about anything regarding the following terms and conditions, you can do so by:

Email:
enquiries@cateringequipdepot.co.uk
(we will typically reply within 24 hours)

Mail Address:
Catering Equipment Depot Ltd,
Unit 4(9) Hilltop Commercial Centre, Houghley Lane, Leeds, LS13 2DN